Refund policy
At ARISE & ASND, we want your order to arrive safely and exactly as expected.
Damaged or Defective Items
If your candle(s) arrives damaged, broken, or defective, please contact us within 3 days of delivery.
To help us resolve the issue, please include:
- Your order number
- A brief description of the issue
- A clear photo showing the damaged or defective item
Once the issue has been resolved, we will arrange a replacement at no additional cost to you when eligible.
For safety, damaged candles containing broken glass should not be used. You will not be required to return a damaged candle unless otherwise instructed.
Returns or Exchanges
Because our candles are made to order, we do not accept returns or exchanges for change of mind, fragrance preference, or ordering the wrong size or scent.
Please review your candle size and fragrance selection carefully before placing your order.
Incorrect Orders
If you receive the wrong item, size, scent, or design due to an error with your order, please contact us within 3 days of delivery with your order number and photos of what you received. We will work to make it right.
Refunds
When an eligible issue cannot be resolved with a replacement, a refund may be issued to the original payment method. Please allow your financial institution's normal processing time for the refund to appear.
Order Cancellations
Because orders are sent into production for fulfillment, we cannot guarantee cancellations or changes once an order has entered production.
If you notice an error after placing your order, please contact us as soon as possible.
ARISE & ASND
Light your space. Let God set the atmosphere.