Shipping policy
SHIPPING POLICY
Last Updated: August 31, 2026
Thank you for shopping with ARISE & ASND. Please review the following information regarding the processing and delivery of your order.
ORDER PROCESSING
Our candles are made to order and begin production after your order is placed.
Processing times may vary depending on order volume, product availability, holidays, and other circumstances.
Please note that processing time is separate from shipping time.
Once your order has shipped, you will receive a shipping confirmation with tracking information when available.
SHIPPING RATES
Shipping costs are calculated at checkout based on your order and delivery location.
Available shipping options and applicable charges will be displayed before you complete your purchase.
ESTIMATED DELIVERY
Delivery dates and transit times provided at checkout or through your tracking information are estimates and are not guaranteed delivery dates.
Delays may occasionally occur due to shipping carriers, weather, holidays, high order volumes, or other circumstances outside of our reasonable control.
If you are ordering for a birthday, holiday, gift, or other special occasion, we recommend placing your order early to allow sufficient time for production and delivery.
SHIPPING ADDRESS
Please carefully review your shipping address before completing your purchase.
Customers are responsible for providing a complete and accurate shipping address. If you notice an error after placing your order, please contact us as soon as possible.
Because our products are made to order and may enter production quickly, we cannot guarantee that shipping information can be changed after an order has been submitted.
ARISE & ASND is not responsible for orders delivered to an incorrect address provided by the customer.
LOST OR DELAYED PACKAGES
Once your order has shipped, carrier delays may occasionally occur that are outside of our control.
If your tracking information has not updated for an extended period or you believe your package may be lost in transit, please contact us so we can review the situation and determine the appropriate next steps.
A shipping delay alone does not automatically qualify an order for a refund.
PACKAGES MARKED AS DELIVERED
If your tracking information shows your package as delivered but you cannot locate it, please check around your delivery location, with household members or neighbors when appropriate, and with the shipping carrier.
In some cases, carriers may mark packages as delivered shortly before they actually arrive.
If you are still unable to locate your package, please contact us so we can help determine the appropriate next steps.
ARISE & ASND cannot guarantee replacement or reimbursement for packages confirmed as successfully delivered by the shipping carrier.
RETURNED PACKAGES
Packages may be returned to sender because of an incomplete or incorrect shipping address, unsuccessful delivery attempt, or failure to claim the package.
If an order is returned because an incorrect or incomplete address was provided at checkout, additional shipping charges may apply to have the order shipped again.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.
Please refer to our Return & Refund Policy for complete information regarding replacements, refunds, eligibility, required photographs, and reporting damaged or incorrect orders.
QUESTIONS ABOUT YOUR SHIPMENT
If you have questions or concerns regarding the shipment of your order, please contact ARISE & ASND using the contact information provided on our website.
Please include your order number so we can assist you as quickly as possible.
ARISE & ASND
Light your space. Let God set the atmosphere.